{"id":7514,"date":"2026-03-16T11:17:23","date_gmt":"2026-03-16T10:17:23","guid":{"rendered":"https:\/\/vienna.wordcamp.org\/2027\/?page_id=7514"},"modified":"2026-03-16T11:17:23","modified_gmt":"2026-03-16T10:17:23","slug":"bot","status":"publish","type":"page","link":"https:\/\/vienna.wordcamp.org\/2027\/en\/help-desk\/bot\/","title":{"rendered":"HelpDesk Bot"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The helpdesk bot helps us quickly route visitors\u2019 questions at WordCamp to volunteers.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/web.telegram.org\/k\/#@wcvienna_helpdesk_bot\">Go to HelpDesk Bot<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"1024\" src=\"https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen-997x1024.png\" alt=\"WP Vienna HelpDesk Bot\" class=\"wp-image-7517\" srcset=\"https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen-997x1024.png 997w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen-292x300.png 292w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen-768x789.png 768w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen-1496x1536.png 1496w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langen.png 1640w\" sizes=\"auto, (max-width: 997px) 100vw, 997px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>How it works:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the bot in Telegram<\/li>\n\n\n\n<li>Register once with<\/li>\n\n\n\n<li>\/auth PASSWORD<\/li>\n\n\n\n<li>Then send <strong>your name<\/strong> so others know who is taking the request.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">When someone asks for help at the helpdesk, you\u2019ll get a message with two buttons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>I&#8217;m coming<\/strong> \u2192 You\u2019ll go over and help<\/li>\n\n\n\n<li><strong>Can&#8217;t help<\/strong> \u2192 You\u2019re unavailable right now<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as someone clicks <strong>I&#8217;m coming<\/strong>, all volunteers can see who is taking the request.<br>The person stays at the <strong>helpdesk table<\/strong>, so please go there <img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/15.0\/apple-medium\/1f642@2x.png\" alt=\":slightly_smiling_face:\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If everyone declines, or if nobody accepts within 2 minutes, a second round starts automatically and the request is sent to all volunteers again.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The helpdesk bot helps us quickly route visitors\u2019 questions at WordCamp to volunteers. How it works: When someone asks for help at the helpdesk, you\u2019ll get a message with two buttons: As soon as someone clicks I&#8217;m coming, all volunteers can see who is taking the request.The person stays at the helpdesk table, so please [&hellip;]<\/p>\n","protected":false},"author":15517624,"featured_media":0,"parent":5316,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"seiten-english","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-7514","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pholsm-1Xc","_links":{"self":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/7514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/users\/15517624"}],"replies":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/comments?post=7514"}],"version-history":[{"count":0,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/7514\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/5316"}],"wp:attachment":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/media?parent=7514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}