{"id":7511,"date":"2026-03-16T11:14:22","date_gmt":"2026-03-16T10:14:22","guid":{"rendered":"https:\/\/vienna.wordcamp.org\/2027\/?page_id=7511"},"modified":"2026-03-16T11:14:22","modified_gmt":"2026-03-16T10:14:22","slug":"bot","status":"publish","type":"page","link":"https:\/\/vienna.wordcamp.org\/2027\/help-desk\/bot\/","title":{"rendered":"HelpDesk Bot"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Der Helpdesk-Bot hilft uns, Besucherfragen am WordCamp schnell an Volunteers zu verteilen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/web.telegram.org\/k\/#@wcvienna_helpdesk_bot\">Zum HelpDesk Bot<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"1024\" src=\"https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde-997x1024.png\" alt=\"\" class=\"wp-image-7512\" srcset=\"https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde-997x1024.png 997w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde-292x300.png 292w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde-768x789.png 768w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde-1496x1536.png 1496w, https:\/\/vienna.wordcamp.org\/2027\/files\/2026\/03\/wpvienna.com_helpdesk__langde.png 1640w\" sizes=\"auto, (max-width: 997px) 100vw, 997px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>So funktioniert\u2019s:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u00d6ffne den Bot auf Telegram<\/li>\n\n\n\n<li>Registriere dich einmal mit<\/li>\n\n\n\n<li>\/auth PASSWORT<\/li>\n\n\n\n<li>Sende danach <strong>deinen Namen<\/strong>, damit andere wissen wer die Anfrage \u00fcbernimmt.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn jemand am Helpdesk Hilfe anfragt, bekommst du eine Nachricht mit zwei Buttons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong> I&#8217;m coming<\/strong> \u2192 Du gehst hin und hilfst<\/li>\n\n\n\n<li><strong> Can&#8217;t help<\/strong> \u2192 Du kannst gerade nicht<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sobald jemand <strong>I&#8217;m coming<\/strong> klickt, sehen alle Volunteers, wer die Anfrage \u00fcbernimmt.<br>Die Person bleibt am <strong>Helpdesk-Tisch<\/strong>, also bitte dort hingehen <img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/15.0\/apple-medium\/1f642@2x.png\" alt=\":slightly_smiling_face:\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Falls alle ablehnen oder nach 2 Minuten niemand annimmt, startet automatisch eine zweite Runde und die Anfrage wird erneut an alle Volunteers geschickt.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Der Helpdesk-Bot hilft uns, Besucherfragen am WordCamp schnell an Volunteers zu verteilen. So funktioniert\u2019s: Wenn jemand am Helpdesk Hilfe anfragt, bekommst du eine Nachricht mit zwei Buttons: Sobald jemand I&#8217;m coming klickt, sehen alle Volunteers, wer die Anfrage \u00fcbernimmt.Die Person bleibt am Helpdesk-Tisch, also bitte dort hingehen Falls alle ablehnen oder nach 2 Minuten niemand [&hellip;]<\/p>\n","protected":false},"author":15517624,"featured_media":0,"parent":5318,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-7511","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pholsm-1X9","_links":{"self":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/7511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/users\/15517624"}],"replies":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/comments?post=7511"}],"version-history":[{"count":0,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/7511\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/pages\/5318"}],"wp:attachment":[{"href":"https:\/\/vienna.wordcamp.org\/2027\/wp-json\/wp\/v2\/media?parent=7511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}