{"id":3990,"date":"2025-03-12T23:11:06","date_gmt":"2025-03-12T22:11:06","guid":{"rendered":"https:\/\/vienna.wordcamp.org\/2025\/?post_type=wcb_session&#038;p=3990"},"modified":"2025-03-12T23:11:52","modified_gmt":"2025-03-12T22:11:52","slug":"bridging-the-gap-how-developers-can-work-smarter-with-support-to-improve-user-experience","status":"publish","type":"wcb_session","link":"https:\/\/vienna.wordcamp.org\/2025\/session\/bridging-the-gap-how-developers-can-work-smarter-with-support-to-improve-user-experience\/","title":{"rendered":"Bridging the Gap: How Developers Can Work Smarter with Support to Improve User Experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Support teams are on the front lines, identifying friction points in a product before they escalate into widespread issues, yet collaboration between developers and support isn\u2019t always seamless. With over a decade of experience in WordPress support, I\u2019ll share strategies for fostering better communication, implementing proactive support measures, and rolling out product changes that minimize user confusion and support tickets.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support teams are on the front lines, identifying friction points in a product before they escalate into widespread issues, yet collaboration between developers and support isn\u2019t always seamless. With over a decade of experience in WordPress support, I\u2019ll share strategies for fostering better communication, implementing proactive support measures, and rolling out product changes that minimize &hellip; <a href=\"https:\/\/vienna.wordcamp.org\/2025\/session\/bridging-the-gap-how-developers-can-work-smarter-with-support-to-improve-user-experience\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Bridging the Gap: How Developers Can Work Smarter with Support to Improve User Experience&#8221;<\/span><\/a><\/p>\n","protected":false},"author":14070165,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1745680500,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[3732],"footnotes":""},"session_track":[31],"session_category":[],"class_list":["post-3990","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-track-dev"],"jetpack_sharing_enabled":true,"session_date_time":{"date":"April 26, 2025","time":"17:15"},"session_speakers":[{"id":"3732","slug":"matt-pilarski","name":"Matt Pilarski","link":"https:\/\/vienna.wordcamp.org\/2025\/speaker\/matt-pilarski\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/3990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":1,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/3990\/revisions"}],"predecessor-version":[{"id":3991,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/sessions\/3990\/revisions\/3991"}],"speakers":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/speakers\/3732"}],"author":[{"embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wporg\/v1\/users\/gomp"}],"wp:attachment":[{"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/media?parent=3990"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_track?post=3990"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/vienna.wordcamp.org\/2025\/wp-json\/wp\/v2\/session_category?post=3990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}